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Gemini Private

Municipalities need to have control over who is connected to the water and sewage network, what type of equipment is connected, and where it is connected within the network. Gemini Private makes the documentation and follow-up process much simpler by digitalising it. Information flows to and from external systems/users and within internal processes with minimal manual intervention. Feedback from users of Gemini Private is highly positive, as they report time savings due to improved oversight and reduced manual operations, which used to result in errors and extra work.

Digitised

Supports digital communication with external users such as customers, contractors, operators and is seamlessly integrated with public and local services.

Efficient

Simplifies internal processes, automating where possible and streamlining the case handling.

User-friendly

Get an overview of your water customers: who they are, their water usage, the equipment they have, and their connection points, in a user-friendly fully digital solution.

Municipalities need to have control over who is connected to the Water & Community network, what type of equipment is connected, and where in the network it is connected. Gemini Private makes this documentation and follow-up task much simpler.

Ståle Johannessen Product Manager, Gemini Private, Volue

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Facts

Gemini Private is a solution portfolio for the documentation and follow-up of all types of private facilities and objects, either connected to the municipality's water infrastructure, or for which the municipality has an administrative responsibility.

Gemini Private provides support in all phases related to private facilities, including establishment, operational reporting, billing, follow-up, replacement, and closure. The solution offers a range of specialised modules with various interfaces and solutions for different users.

Information flows to and from external systems/users and within internal processes, with minimal manual intervention. As a customer, you save significant time through improved oversight and fewer manual operations, reducing errors and extra work.

Digitalised documentation of all private facilities in one common place
Overview of ownership and responsibility for facilities
Overview of properties and buildings connected to the water and wastewater network and their connection points
Support for mapping, establishment, application handling, and automatic updates of facility records
Support for reporting operational tasks such as inspection, control, sampling, and emptying
Support for following up on equipment deviations and lack of operational reporting
Utilisation of information from the module in other areas such as operations, maintenance, construction, customer management, and leadership

Gemini Private Connections: Documentation and management of private connections to the public water and sewage network. Includes handling applications for new connections and following up on deviations on private infrastructure.

Gemini Private Backflow: Documentation and management of private backflow preventers. Includes risk assessment, documentation and follow-up of missing preventers and deviations on existing ones.

Gemini Private Discharges: Documentation and management of discharge permits and private wastewater treatment facilities. Includes risk assessment and follow-up on missing permits, missing treatments plants and deviations in existing facilities. Keeps track of maintenance and emptying performed by operators.

Gemini Private Industry: Documentation and management of discharge permits and private oil and grease/fat separators. Includes risk assessment and follow-up on missing separators and deviations in existing systems. Tracks maintenance of separators conducted by operators.

Gemini Private Water Meters: Documentation and management of private water meters. Includes handling of applications for new meters, inventory management, and following up on deviations in private water meters.

Gemini Contractor Portal: Solution for contractors enabling digital communication with municipalities regarding application and approval for new private water and sewage connections, new private facilities, and renovation and repair of such facilities.

Gemini Operator Portal: Solution for operators enabling digital reporting to municipalities about operational tasks on private facilities, like new private water and sewage connection, new private facilities and repairs.

Marcus Davidsson & Caroline Otterstad of Volue

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