Support

We are here to help. On this page, you will find the contact information of our support teams, links to product downloads, release notes and more.

Voule support services

Find help and resources in our new customer support portal

Customers of our Energy, Power Grid, Construction and Water software can now use our new customer support portal to submit and follow support tickets, browse help articles, access product documentation and more. 

Sign in to the portal
Image of a smiling woman in front of a laptop to represent Thedora Redispatch Service

Get in touch with our support teams

Customer Support
Email: support.insight@volue.com


Sales Queries
Email: sales.insight@volue.com

Norway
Phone: (+47) 73 80 45 11
Email: support@volue.com

Sweden
Phone: (+46) 36 34 49 20
Email: support@volue.com

Opening Hours
Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed

Downloads and installation documents

Support
Phone: (+47) 73 80 45 10
Email: support@volue.com

Denmark
Phone: (+45) 70 80 11 10
Email: support@volue.com

Opening Hours
Mon-Fri: 08.00-16.00 (Central European Time) Sat-Sun: Closed

Downloads and installation documents

Norway
Phone: (+47) 73 80 45 10
Email: support@volue.com

Elsmart
Phone:(+47) 73 80 45 12
Email: support@volue.com

Sweden
Phone: (+46) 36 34 49 10
Email: support@volue.com

Denmark
Phone: (+45) 70 80 11 10
Email: support@volue.com

Opening Hours
Mon-Fri: 08.00-16.00 (08.00-17.00 for Sweden) (Central European Time)

Sat-Sun: Closed

Norway
Phone:(+47) 73 80 45 10
Email: support@volue.com

Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed

Switzerland
Phone: (+41) 61 588 11 37
Email: support@volue.com

Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed

Germany - Trading Software
Phone Day Support: +49 89 4377 779 666
Night (Emergency) Support: +4989 4377 779 667
Email: support@volue.com

Opening hours: Mon-fri: 09.00-17.00 (Central European time) Sat-Sun: Closed

Germany - Production Planning & Optimisation Software
Phone: (+49)241 51804 222
Email: support@volue.com

Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed

From 1 January 2024, Volue Industrial IoT is Scanmatic.
Read more and find support resources and contact information on scanmatic.com.